STORE POLICY
SALE OR DISCOUNTED ITEMS, INCLUDING ORDERS USING A DISCOUNT CODE ON A SALE DAY, ARE FINAL SALE. NO RETURNS OR EXCHANGES.
We do not offer money back returns. Once we receive your returned package a member from our return department team will inspect and issue you an online credit.
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Orders that are shipped free: Shipping fees will be deducted from online credit upon return.
Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Romeo & Juliet does not provide return shipping labels. A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
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We fulfill orders as they come in and cannot be canceled after 30 minutes of when they are placed. Once an order is placed we cannot alter or add onto the order.
Romeo & Juliet is not responsible for lost or stolen packages that states delivered inside a mailbox or at the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
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We don’t ship to PO BOX, APO, or Postal Boxes. Orders will only ship to a home or business address.
All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.
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Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.
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Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address of being left unclaimed at the post office.
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Payments
Debit/Credit card